Apple ID issue
16 days ago
– Wed, Oct 02, 2024 at 01:34:31 PM
Hello folks,
It has been brought to my attention that anyone using an Apple ID for Kickstarter pledges did not receive a BackerKit survey, nor do we have your email on file to send order updates.
If you haven't already, please reach out for your personal survey link. We cannot collect shipping charges or your address if you do not fill out the survey.
Thank you!
-Joe
Update on surveys
18 days ago
– Mon, Sep 30, 2024 at 11:19:08 AM
Quick update folks. Many of you have not yet filled out your surveys with shipping addresses. Please check your spam folders for the link! There have been at least a dozen Backers whose surveys went to spam for some reason or another.
Surveys are out!
24 days ago
– Tue, Sep 24, 2024 at 01:05:38 PM
Attention Backers! Your campaign survey is out and about in the wild! Please check your inbox and complete your personal survey.
The post campaign survey is very important to all backers. It is linked directly to the AstroBrew online store which allows us to track orders and engage in fulfillment. Fall may have just arrived, but Spring is right around the corner! We simply cannot wait for you to try AstroBrew.
Hit us up with any questions in the comments or directly through the survey!
Amazing, incredible! Thank you Backers!
about 1 month ago
– Tue, Sep 10, 2024 at 11:38:04 AM
Thank you for making our project a reality! A few things need to happen before we can kick off production and fulfillment.
Here's a quick rundown:
First, we have to find out where to ship these bad boys! We’ll send out a BackerKit survey straight to you to collect this information.
We’ll give you a heads-up before we send the survey so that you can watch for it. You don’t need to create a BackerKit account to answer your survey. The invitation email contains a link to your personal survey. It is important to submit your responses as quickly as you can since we need this information to process your rewards.
If you need to change your survey responses, purchase add-on items, or update your shipping information, you can click the link in your survey email again or request your survey link under "Lost your survey?" on our BackerKit project page. (This page will only start working after we send the surveys out.)
Answering your survey helps us get your rewards out to you faster. BackerKit helps us save lots of time by streamlining the survey process, automating data organization, and providing us with pledge management software to make it easy to process your pledge reward shipments.
If you used your Facebook credentials to log in to your Kickstarter account, the BackerKit survey link is sent to the email address you use for your Facebook account. If you have another email address that you prefer to use, please contact me.
Again, thanks for all your support. We can’t wait to send you your AstroBrew Cold Brew Coffee Maker!
-The AstroBrew Team
International Shipping Now Available!
2 months ago
– Tue, Aug 13, 2024 at 07:04:42 AM
Good morning friends!
After much demand, AstroBrew will now accept pledges from Backers outside the USA. International shipping will be no later than Fall of 2025.
The reason for this is for compliance with all local electronics certifications such as CE and ROHS. The EU in particular has strict standards and we plan to be a top-notch appliance company.
Shipping
Shipping to US customers:
March of 2025
International shipping to Canada, EU, and Australia:
Fall of 2025
Shipping costs will be calculated post-campaign.
Thank you!
-The AstroBrew Team
