I missed out! Can I still pre-order AstroBrew?
Yes. Please visit our pre-order store sponsored by Backerkit in order to purchase AstroBrew at a discounted rate of 12% OFF!
Last updated: August 23, 2024 05:56
What's so special about AstroBrew?
AstroBrew is not only the world’s most advanced cold brew coffee machine, it chills 34 oz of water down to 32 degrees while brewing. Ice cold coffee on demand!
Last updated: July 10, 2024 07:09
When does AstroBrew ship?
AstroBrew is expected to start shipments to US based customers in March of 2025.
International shipments will go out on a rolling basis with all orders having completed by Fall of 2025.
Last updated: August 23, 2024 05:48
Why is the ship date so far away?
AstroBrew is a brand new startup founded by a former Keurig Dr Pepper Thermal Engineer. AstroBrew believes in strong quality products, and manufacturing takes time. Please support AstroBrew as much as possible as we work hard to manufacture your revolutionary cold brew coffee maker.
-If you’re new to Kickstarter, a crowdfunding platform, please rest assured that the AstroBrew team guarantees 100% delivery for every purchased reward. Our team will keep you posted on the delivery schedule.
Last updated: July 22, 2024 06:57
What is cold brew coffee?
Cold brew coffee is coffee that is brewed using cold water for an extended period of time, typically 12 to 24 hours. This slow, low-temperature extraction process results in a coffee that is smooth, less acidic, and more concentrated than traditionally brewed coffee. AstroBrew achieves the same flavor profile, providing authentic cold brew in only 5 minutes!
Last updated: July 10, 2024 07:09
Why does traditional cold brew take so long?
Extracting the flavors from coffee grinds with boiling water can result in the release of acids. This is why hot coffee tastes so bitter.
Cold Brew slowly steeps the grinds in stagnant water and reduces acid release.
AstroBrew patented brewing technology speeds the process up from 24 hours down to 5 minutes. Amazing!
Last updated: July 22, 2024 06:57
Wait, AstroBrew can make 34 ounces of cold brew in 5 minutes?
Yes.
Last updated: July 10, 2024 11:53
...And it comes out already cold?
Yes!
Last updated: July 10, 2024 11:53
Holy mackerel....
I know!
Last updated: July 10, 2024 11:53
Can I use it to make Iced Tea and Matcha?
Yes you can! Purchase our recipe book for all sorts of fun cold drinks to make in AstroBrew.
Last updated: July 10, 2024 11:53
Do I need to add ice to make AstroBrew cold?
No ice required, in fact we discourage it. Ice melts and can cause bitterness. However if you are drinking your cold brew on-the-go, we recommend adding ice in a thermally insulated mug to keep your drink colder for longer. Think of ice as a chilling battery.
Last updated: August 23, 2024 05:50
How do I clean my AstroBrew?
The container and coffee filter are stainless steel. The coffee filter is removable for cleaning.
There is a secondary filter for prevent debris from entering the pump. It is removable and should be cleaned monthly.
AstroBrew is lightweight, less than 5 lbs and can be washed in you sink when unplugged from power. Alternatively, a wash cloth wetted with warm water and soap may be used to wipe down the interior of the container.
Last updated: July 10, 2024 11:53
What is the warranty/return policy for the AstroBrew?
All Kickstarter backers can enjoy a 2-year limited warranty. If your cold brew maker experiences any issues, we will promptly ship new parts to you and provide remote guidance to repair. If repair is not possible, we will refund or replace it. Meanwhile, we are planning to set up offline warranty points. Relevant details will be updated on our page, website, and in our group.
Last updated: July 22, 2024 08:54
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.